GENERAL INFORMATION
How do I set up an ORNAMIN customer account?
1. To do this, click on the "My account" icon in the upper right corner of the page.
2. Click on: “No account yet? Register now!"
3. Enter your email address and a password as access data, with which you can log in to the ORNAMIN online shop and confirm your personal details - done!
If you wish to log in to your Ornamin customer account in the future, your password and e-mail address will be automatically requested in order to assign you to your account. In your customer account you can view, change or complete your details at any time under “My account" -> “Overview".
How do I log in to my ORNAMIN customer account?
Would you like an overview of the orders you have placed?
- Order date
- ordered articles
- order amount
- order number
- shipping method
- order status
If you have ordered from the ORNAMIN Online Shop as a guest and have not created a customer account, this service is unfortunately not available to you. In this case, please contact our customer service. We will be happy to help you.
ORDER
1. As soon as you have decided on an article, you can put it into the shopping cart. Click on the button “Add to shopping cart".
2. In the shopping cart you will find an overview of all articles which you have previously marked for your purchase. You will find the total amount at the bottom.
3. Is everything correct? Then please click on “Checkout" to complete your order. Important to know: Only after you have completed your order, the articles are bindingly reserved for you.
You have changed your mind and would like to cancel or change your order?
How can you exchange articles?
You have received a wrong item, what now?
Have you received a defective or damaged article?
You like an article, but you do not know yet whether you want to order it?
RETURN
How do you get the required return documents?
You have received a wrong article, what now?
How can you exchange articles?
Have you received a defective or damaged article?
When and how will a return be credited?