Order hotline +44 (0) 121 667 6279
100% Made in Germany
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Shipping & delivery

Shipping & delivery

Shipping costs for private customers

Shipping costs are £ 3.50 per order
minimum order value £ 20

Shipping costs for business customers

Shipping costs are £ 8 per order
Free shipping over £250 (net)
Minimum order value £ 20

How long does your shipment take?

You will usually receive your ordered crockery within 3-5 working days... more

You will usually receive your ordered crockery within 3-5 working days after receipt of your order. After receipt of your order you will first receive an order confirmation by email. As soon as your parcel is on its way, you will receive your DHL shipment number and a tracking link in the shipping confirmation. This allows you to check the progress of the shipment at any time.

You are still waiting for your parcel?

Please use the tracking link to check whether the package was delivered to a neighbour... more

Please use the tracking link to check whether the package was delivered to a neighbour. If it is not a neighbour's fault and the shipping status has not changed for a few days, please contact ORNAMIN's customer support (team@ornamin.co.uk or +44 (0) 121 667 6279).

What are the shipping costs for private customers?

The following shipping and payment conditions apply... more

The following shipping and payment conditions apply:

Deliveries in the United Kingdom
The shipping costs amount to £ 3.50 per order.

For deliveries to other countries outside the United Kingdom, please order through to the ORNAMIN International Online Shop: https://www.ornamin.com/shop/en#

Please note that there is no delivery on Sundays and public holidays. You can find the complete shipping and payment conditions here.

Under which conditions does ORNAMIN deliver to business customers?

The following regulations apply to business customers with their own price conditions... more

The following regulations apply to business customers with their own price conditions:


Deliveries in the UK
The shipping costs amount to £ 8 per order.
From an order value more than £ 250,00 net the shipping is free of charge for you.

Delivery times
Unless otherwise specified in the respective offer, delivery of the goods within the United Kingdom shall take place within 3 - 5 days, in the case of pallet deliveries within 5 - 7 days after conclusion of the contract.

Please note that there is no delivery on Sundays and public holidays. If you have ordered items with different delivery times, the goods will be delivered in one shipment, unless otherwise agreed with you. The delivery time in this case is determined by the article with the longest delivery time you have ordered. You can find the complete shipping and payment conditions here.

To which countries does Ornamin deliver?

ORNAMIN Ltd. delivers within the United Kingdom... more

ORNAMIN Ltd. delivers within the United Kingdom.

The mother company Ornamin-Kunststoffwerke GmbH & Co. KG in Germany delivers to other European and international countries through the International Online Shop, please click here: https://www.ornamin.com/shop/en.

You were delivered a damaged parcel?

We are sorry for this - we hope that your ordered dishes have arrived intact and complete despite the package damage... more

We are sorry for this - we hope that your ordered dishes have arrived intact and complete despite the package damage. If only the package was damaged and you want to return something from the order, you can use packaging of your choice for the return shipment.

For the return please contact the ORNAMIN customer support (team@ornamin.co.uk or +44 (0) 121 667 6279) stating the order number and a short description of the defect.
Your complaint will be checked immediately and you will be informed about the further procedure.

You received a wrong article, what now?

We are sorry that you have received a wrong item... more

We are sorry that you have received a wrong item. Please contact the ORNAMIN customer support (team@ornamin.co.uk or +44 (0) 121 667 6279) stating the order number. With the help of a return note by Ornamin you can return the desired article.

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