Order hotline +44 (0) 121 667 6279
100% Made in Germany
BPA-free

Return & refund

Return & refund

How do I return an article?

Please first contact our customer support... more

Please first contact our customer support (team@ornamin.co.uk or +44 (0) 121 667 6279). Every return must be registered by phone or email with the order number. We will send you a return note and a return label by email. Unfortunately, unannounced returns cannot be processed. Pack the article and return note in the shipping carton and stick the return label on the package. Simply hand in the parcel at the post office. Once we have received your return, your refund will be processed within the next three working days.

How do you get the required return documents?

Please first contact our customer support... more

Please first contact our customer support (team@ornamin.co.uk or +44 (0) 121 667 6279). We will send you a return note and a return label by email.

You got a wrong article delivered, what now?

We are sorry, we did not mean to cause you any inconvenience... more

We are sorry, we did not mean to cause you any inconvenience. Please contact our customer support (team@ornamin.co.uk or +44 (0) 121 667 6279) and state the order number. We will take care of the exchange of the article. Of course, we will not charge you for the incorrectly delivered article.

How can you exchange articles?

You do not like the article? Please contact our customer support... more

You do not like the article? Please contact our customer support (team@ornamin.co.uk or +44 (0) 121 667 6279). We will send you a return note and a return label by email. Once we have received your return, we will refund the amount automatically within the next three working days.

Have you received a defective or damaged article?

We are very sorry, this should not have happened... more

We are very sorry, this should not have happened. Please do not return the article immediately, but contact our customer support (team@ornamin.co.uk or +44 (0) 121 667 6279) stating the order number and a short description of the defect. Your complaint will be checked immediately and you will be informed about the further procedure.

Viewed